SENECA ANIMAL HOSPITAL COVID-19 Update Effective 6/1/20
Effective June 1, 2020, Seneca Animal Hospital will be back open for all routine vaccinations, exams, and surgeries. However, per New York State there will be specific mandates on how the hospital will run daily. We will only be allowed to be at 50% capacity of people within the building at any given time. We ask that if you are ill with any flu-like symptoms such as a fever or cough, to please stay home. Please ask a friend who is healthy to bring your pet in for you if necessary, or otherwise reschedule your appointment. We will be keeping with government protocol as our hospital starts to resume regular activity.
Please call our hospital (716) 652-6120 when you are in the parking lot. There will be no immediate entry for any client to come into our facility. Please tell our staff your name, your pet’s name, and make and model of your vehicle. This will still be the policy for any pet visits. If you are picking up medications or food, please call the office and we will take your payment and then bring the food or medications out to you curbside.
Only 1 person will be allowed inside the building with their pet(s). A staff member will go outside and will escort you into the hospital. If you do not want to enter our building, our staff will bring your pet in as we have presently been doing. Also please provide your cell phone number so that our doctors can call you with any questions and upon completion of your pet’s physical exam. Also, masks must be worn at all times by staff and all clients, even if you do not want to enter the building. When our staff member approaches your vehicle, please make sure that your mask is already on.
Please note that all clients will now be entering the hospital only with a staff escort. Our reception waiting area will be used only for checking out patients, and the front door will be for clients to exit from. The waiting area will be marked with blue tape to follow “Social Distancing Rules” on where to sit and stand safely.
Seneca Animal Hospital has been and will continue to clean and disinfect our facility multiple times, throughout the day. We are taking every step to protect our staff and our clients. Our staff has been following proper hygiene protocols consistently throughout the day in regards to hand washing and hand sanitizing. We ask for our clients to follow the same proper hygiene by washing their hands frequently or by using hand sanitizer. Please be sure to use your elbow sleeve if you should need to cough or sneeze, and then proceed to wash your hands. Also, hand sanitizer with be available in all exam rooms and in the reception area for our clients to use.
We will be making every effort to ensure the safety of our patients, clients, and our staff. We ask for your patience and understanding during this very challenging time, and remember that we are all in this together.
COVID-19 FAQ for Pet Owners